We guide you through every stage, from the first conversation to care beginning safely at home or in supported living.
No complicated paperwork. Our care enquiry process is clear, compassionate, and efficient.
Contact us by phone, WhatsApp, or our online enquiry form. An admissions officer will respond within 2 hours during business hours (Mon–Sat, 8am–6pm WAT). We welcome calls from families overseas, no time-zone is too inconvenient.
We arrange a call or visit to understand your goals, explain our core services, and introduce the people who would support you. Video calls work well for families who cannot meet in person.
A qualified registered nurse conducts a thorough assessment covering medical history, current conditions, mobility, cognition, nutritional needs, social preferences, and cultural requirements. This assessment is free and carries no obligation.
Based on the assessment, we present a person-centered care plan and recommended mix of services, with costs explained clearly. There is no pressure to commit on the same day.
Once ready to proceed, we complete the care agreement and consent forms. Documents can be signed digitally. Any agreed deposit or advance payment is confirmed at this stage.
Support starts on the agreed date with a consistent team and named coordinator. We check in closely during the first weeks and keep families updated as routines take shape.
We keep paperwork to the minimum necessary. Your coordinator will confirm the full list for your situation.
Recent hospital discharge summaries, current diagnosis list, medication schedule, and specialist reports. Originals or clear scans accepted.
Government-issued ID for the person receiving care and for the primary family or professional contact.
Full contact details for at least two family members, including overseas contacts. We liaise with the designated primary contact for all care decisions.
We accept bank transfer in NGN and major foreign currencies. Payment terms are agreed in writing before care starts, with clear invoicing.
Care agreements and consent forms help us provide safe, personalized, and coordinated support. Documents can be completed securely through digital or written signature where appropriate.
A short lifestyle questionnaire covering dietary needs, faith, daily routines, hobbies, and preferences, so we personalise care from day one.
From initial enquiry to care starting, the process typically takes a few working days to two weeks, depending on assessments and scheduling. Urgent post-discharge support can often begin within 48–72 hours.
Yes. Enquiry, assessment, care planning, and paperwork can often be completed by phone, video call, and digital signature when someone local can confirm access to the home or placement.
Start dates depend on the type of support and staff availability. We will give you a realistic timeline after the needs assessment and agree a date that works for everyone.
Ongoing arrangements usually continue on an agreed schedule with notice periods set out in the care agreement. Respite care can be booked for defined short periods without a long-term commitment.
Yes. Respite care gives families and caregivers a planned break while ensuring high-quality support. It can also help you decide whether a longer domiciliary or supported living plan is right.