Your Questions, Answered

ElderBridge Global Care provides compassionate, high-quality domiciliary care and supported living services. We help people live independently and with dignity at home or within supportive communities, with person-centered plans built around each individual.

Our core services are domiciliary care, supported living, respite care, and specialized care (including dementia, palliative support, and physical disabilities). See our Services page for detail.

We work to C.A.R.E.: Compassion, Accountability, Respect, and Excellence. These guide how we plan, deliver, and review support every day.

We do not operate a walk-in office at this time. Care is delivered where it is needed: in clients' own homes and in supported living settings within our Lagos service area. Contact us by phone, email, or WhatsApp to discuss coverage for your location.

Contact us by phone, WhatsApp, or our enquiry form. A coordinator will respond within 2 hours during business hours and guide you through enquiry, assessment, and care planning. See how to start care.

Often yes. Initial discussions, assessments, and paperwork can be handled by phone or video call when someone local can confirm access to the home or placement.

Typically from a few working days to two weeks after enquiry, depending on the type of support and scheduling. Urgent post-discharge needs can sometimes be met within 48–72 hours.

Yes. Respite care offers temporary, high-quality support so primary caregivers can rest, and can help you decide on longer-term domiciliary or supported living arrangements.

Fees depend on the services required, hours of support, and complexity of needs. After assessment we provide a clear written quote before any commitment. See our Care Options page.

Your quote sets out what is included: for example personal care visits, living skills support, coordination, and review meetings. We explain this in plain language so there are no surprises.

Any extra costs (such as specialist equipment or agreed add-on services) are discussed and approved in advance. We do not add charges without your knowledge.

We accept bank transfer in NGN and major foreign currencies where agreed. Payment terms and any deposit are confirmed in writing before care starts.

Trained care staff deliver agreed personal care and daily living support. Clinical tasks are carried out only where staff are competent and it is in the care plan, with liaison to GPs and specialists as needed.

Staff follow the emergency plan in the care plan, call emergency services when required, and notify family and professionals immediately. We stay in contact until the situation is stable.

Yes. Our specialized care includes tailored support for dementia, palliative needs, physical disabilities, and other complex conditions, with staff trained in person-centered approaches.

Where medication support is in the care plan, it is given by trained staff following documented schedules, with changes communicated to the family and prescriber.

Update frequency is agreed in the care plan. All families are contacted promptly about significant changes, regardless of the type of support.

Yes. We welcome input from family and, where appropriate, advocates and professionals. Reviews are scheduled so plans stay relevant as needs change.

You have a named coordinator with direct contact details. They help with scheduling, questions, and linking you to the care team.

Routines are built around the person: morning personal care, meals, activities they enjoy, medication if needed, and evening wind-down. Plans respect energy levels and preferences.

Yes. Domiciliary care is designed for people who wish to remain at home with the right level of support. Supported living is available where a community setting is more suitable.

We record preferences for diet, faith, language, and routines in the care plan and ensure staff follow them consistently.

We review care regularly and discuss changes with you. Plans can be adjusted, or we can recommend additional services or clinical input when needs grow.